Our technical support team is here to make sure your software user experience is optimized. Our team of real, live support professionals will go the extra mile to help you by phone, email or even through screen sharing sessions.
Best of all…it is FREE.
On top of all this, we have support hours to fit YOUR schedule. Our support professionals, yes professionals, are available live from 8:00AM to 8:00PM EST Monday through Thursday and from 8:00AM to 5:00PM on Fridays. In addition, we have expanded hours during the busiest times of the year because we know you need extra time to be with your clients.
"Top notch service as usual. You guys are awesome!"
"Brendon is wonderful! Thank you for your prompt and excellent help, we really appreciate you. Thank you."
"Chris spent a great deal of time setting up a demo company with me and then walking me through how to give a successful demo to my prospects. Her time was invaluable! Thanks so much for the support!"
"Shannon was extremely helpful. He knows his stuff and it is always a privilege to have him help me."
The most effective way to report issues or ask tech questions is to Open a Ticket on our client website.
This puts your issue directly and immediately into the support queue, giving you the quickest response time. Completing an online ticket also ensures we get all the info we need to start working your issue, also saving you time.
Although we prefer you submit issues online, you may also email, phone or fax us and our client-care specialist will enter an issue for you.
Technical support issues of equal levels of urgency are addressed in the order in which they were received. However, higher urgency issues are prioritized above lower urgency issues, even if received later. We strive to respond to urgent issues within 2 business hours, medium priority issues within 4 business hours, and low priority issues within 12 business hours.